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What is the Direx N.V. or SoftSwiss
Many believe that SoftSwiss is a solid, reliable company, but this opinion has never been confirmed by real facts. This assumption is due to the fact that its logo is always in plain sight, the name of the company has a beautiful sound and is associated with Swiss quality. But if you look more carefully at this topic, you can understand that the reputation of the company is not the best.
Who are Direx N.V.
SoftSwiss is often mentioned when opening a casino using WhiteLabel applications, which mean that the provider provides operators with all the benefits: platform, site appearance, support, security against hacking, etc. This cooperation is long-term, as providers have been servicing casinos since their launch.
WhiteLabel casinos are often managed by Direx N.V., so the names of these companies on the sites are interchangeable. SoftSwiss develops applications and Direx N.V. manages. For such services, the owners of the gaming business each month charge them a certain percentage of income. SoftSwiss is also developing its ProvablyFair games (in the spring of this year, applications were released under the Bgaming brand).
About Direx N.V company
Direx N.V. manages a large number of casinos (over 30). Operators of this provider have not the best reputation, but many of them are valued by gambling enthusiasts (in particular, the casino Bit Starz, Jet Spin, King Billy). Of course, complaints are received on these institutions, but this happens to every casino.
If you look at the activity of SoftSwiss and the features of working with the clientele, which orders the development of WhiteLabel, the picture becomes less attractive. Having studied the feedback of some customers, it can be concluded that the company’s service is in a terrible position. Let’s give one prime example: in the previous 2017, the owner of the casino Satoshigames.io entered into a public confrontation with the company, accusing it of not fulfilling the obligations that were prescribed in the contract. As soon as the case became public, SoftSwiss blocked this customer from accessing their resources.
In an explanation of this fact, the representatives of the firm said that the reason for this decision – the client spoils the reputation of the developer. Also, one of the reasons was the fact that the client broke the rules by admitting players from the United States to the resource. This is an extremely strange reason, as SoftSwiss itself should be responsible for blocking the access of gamers. From all this we can conclude that the company did not want to solve the problems and just decided to shrug off the customer.
It should be noted that the example of such an attitude was noticed not only with Satoshigames.io. Experts and clients from all over the world have repeatedly discussed the fact of unprofessionalism and false promises of the firm. There are also problems with Merkeleon’s unit. The firm develops online auctions and trading platforms. The company is also accused of incompetence, unprofessional attitude, false promises.
Now it’s worth thinking: if SoftSwiss’s service is far from normal, can we expect their applications to be honest? Of course, there is no evidence of fraud. But even if a major player like SheriffGaming is a scam, suspicions arise about all providers.
Conclusion
From the players’ point of view, SoftSwiss is relatively reliable. Although Direx N.V. manages the controversial casino, most of the establishments are decent. So if you meet a casino under the patronage of Direx N.V., you can not be sure whether this institution is good or bad.
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If you are planning to create your own online gaming establishment, you should think carefully whether to use the services of SoftSwiss. After all, there are many situations when this company has shown itself to be a dishonest partner. Although the firm itself in the comments retorted that the problems are to blame for the customers themselves, it is worth thinking – and would you like to be in the place of such customers? We don’t think so.
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